Responsible gambling

Responsible gambling is an essential part of enjoying our online gaming experience at MrQ. We're committed to providing you with the tools and resources necessary to maintain a safe and healthy relationship with gaming.

Self-exclusion is an option available to all players, allowing you to exclude yourself from playing on our site for a minimum period of 24 hours or up to six weeks, depending on your choice. This means that during this time, we won't allow you to access your account or deposit any funds into it.

If at any point you feel like gaming is becoming too much, don't hesitate to reach out to us through our Help Center or via the in-game pop-up features which link directly to Self-exclusion. Our customer support team will guide you through the process and provide you with advice on how to manage your gameplay responsibly.

To ensure a smooth self-exclusion experience, we use the best practice protocols of Time Out (24 hours) and Take A Break (up to 6 weeks or one year). This allows players to choose their preferred self-exclusion period based on their individual circumstances.

It's essential for us to remind you that these tools are in place not only to help you but also to provide a safe environment for all our players who may be affected by gambling problems.

MrQ encourages responsible gaming habits through various mechanisms, such as:

• Set Deposit Limits: By setting limits on the amount of money you can deposit into your account, we help prevent excessive spending.
• Session Time Limits: Our system allows you to limit the time spent playing a game within an individual session.
• Reality Checks: These notifications are designed to remind you how long it's been since you started playing and about the bets you have placed.

These tools empower you with choices that allow for more control over your gaming experience. MrQ is constantly updating our Responsible Gambling strategy to maintain world-class standards, as well as participating in sector-wide discussions aimed at raising awareness of problem gambling.

In addition, we recommend several resources where you can get further information on responsible gaming and treatment options if needed:

• GAMSTOP – an online service that enables you to easily self-exclude from all remote operators that participate.
• Responsible Gambling Trust.
• GambleAware

If you need help in managing your gaming habits or require assistance with a blocked account, please don't hesitate to reach out to our Help Center for support.